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Is Relevance AI UK GDPR compliant?
In plain English
Relevance AI is one of the few agent builders offering a London region (AWS eu-west-2), chosen at signup. It is SOC 2 Type II and says it never trains on your data. Its DPA is in the trust centre, but we couldn't confirm UK Addendum wording, and ISO 27001 is at engagement-letter stage only.
The facts, with sources
| Field | What the vendor publishes | Source |
|---|---|---|
| UK/EU data residency | UK region available Data stored in the US (N. Virginia), EU/UK (London) or AU (Sydney), chosen at signup. It cannot be changed after the organisation is created. | relevanceai.com/docs/admin/security |
| DPA and UK GDPR transfer terms | DPA, UK not explicit A Data Processing Addendum is listed in the trust centre. We could not view its UK transfer wording publicly. | trust.relevanceai.com/ |
| SOC 2 | Yes SOC 2 Type II. | relevanceai.com/docs/admin/security |
| ISO 27001 | In progress The trust centre lists an 'ISO 27001:2022 Engagement Letter', not a certificate. | trust.relevanceai.com/ |
| Self-hostable | Not published No self-hosted platform documented. | relevanceai.com/docs/admin/security |
| Sub-processor list | Public Public list (41 entries) in the trust centre. View list | trust.relevanceai.com/subprocessors |
| AI model providers | OpenAI, Anthropic, Google Cloud (plus others) Security page table: OpenAI and Anthropic, with no logging and no training, under DPAs. | relevanceai.com/docs/admin/security |
| Customer data used for training? | No 'We do not use your data to train our models or improve our services unless you have a specific partnership agreement with us.' | relevanceai.com/docs/admin/security |
Questions UK buyers ask
Is Relevance AI UK GDPR compliant?
No tool is UK GDPR compliant on its own. It depends on how you use it. On the vendor's side, Relevance AI offers UK data residency; its DPA status is "DPA, UK not explicit"; SOC 2: Yes; ISO 27001: In progress. AgentSafe UK readiness score: 67/100 (Good).
Does Relevance AI store data in the UK?
Data stored in the US (N. Virginia), EU/UK (London) or AU (Sydney), chosen at signup. It cannot be changed after the organisation is created.
Does Relevance AI use my data to train AI models?
'We do not use your data to train our models or improve our services unless you have a specific partnership agreement with us.'
Not legal advice. AgentSafe UK summarises what vendors publish about themselves. It is not legal advice and is not a statement that any tool is "compliant": UK GDPR compliance depends on how you use a tool. Always check the linked sources and take professional advice for your situation.